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Accessibility & Non-Discrimination

Equal Access and Accommodations for All

Non-Discrimination Policy

Warm Embrace Home Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Under Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and the Americans with Disabilities Act of 1990, Warm Embrace Home Care prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, religion, sex, national origin, age, and disability.

Reasonable Accommodations

Warm Embrace Home Care will make reasonable accommodations to allow persons with disabilities to take part in our programs, services, and activities. This means we will take any reasonable action that allows you to understand and participate in our services.

Available Auxiliary Aids & Services

Sign Language Interpreters

For people who are deaf or hard of hearing

Wheelchair Accessible Locations

Accessible meeting spaces for consultations

Large Print Materials

Documents in enlarged, easy-to-read format

Audio Format Documents

Recorded versions of written materials

Language Translation Services

Interpreters for non-English speakers

TTY/TDD Services

Telecommunication devices for the deaf

Language Assistance Services

If you speak a language other than English, language assistance services are available to you at no cost. Our bilingual caregivers and staff can provide services in:

English
Spanish / Español

For other languages, we can arrange qualified interpreter services upon request at no charge to you.

How to Request Accommodations

To request accommodations or alternative formats, please let us know your needs in advance if possible. Contact:

Accessibility Coordinator

Warm Embrace Home Care

Filing a Discrimination Complaint

If you believe you have been discriminated against or denied access to services, you may file a complaint:

With Warm Embrace Home Care

Contact us directly at:

With the U.S. Department of Health and Human Services

You may also file a civil rights complaint with:

U.S. Department of Health and Human Services

Office for Civil Rights

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

Phone: 1-800-368-1019 (TDD: 1-800-537-7697)

Online: OCR Complaint Portal

Important: You will not face retaliation or discrimination for filing a complaint. All complaints are taken seriously and investigated promptly.

Website Accessibility

We are committed to ensuring our website is accessible to people with disabilities. We strive to follow Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

If you encounter accessibility barriers on our website, please contact us at warmembracehc7@gmail.com so we can provide the information in an alternative format or make improvements.