Warm Embrace Home Care - Your Rights as a Client
You have the right to be treated with dignity, respect, and consideration at all times, regardless of race, color, religion, sex, national origin, age, disability, or sexual orientation.
You have the right to privacy in treatment and confidentiality of your medical records. Your personal health information will be protected in accordance with HIPAA regulations.
You have the right to receive complete information about your care plan, including services to be provided, expected outcomes, and any potential risks or alternatives.
You have the right to participate in planning your care and to refuse services without fear of reprisal, discrimination, or termination of services, except where prohibited by law.
You have the right to be cared for by qualified, trained, and competent caregivers who have undergone comprehensive background checks and drug screenings.
You have the right to voice grievances or complaints without fear of discrimination or reprisal, and to have them investigated and resolved promptly.
You have the right to be informed of the costs of services, payment expectations, and any changes to fees or billing practices in advance.
You have the right to reasonable continuity of care and to be informed in advance of any changes to your care team or schedule whenever possible.
You have the right to receive care in a safe environment, free from abuse, neglect, exploitation, or harassment of any kind.
You have the right to review and obtain copies of your care records upon request, subject to applicable laws and regulations.
You are responsible for providing complete and accurate information about your health status, medical history, medications, and any changes in your condition.
You are responsible for following the agreed-upon care plan and notifying us if you are unable or unwilling to follow the recommended care.
You are responsible for treating caregivers and staff with courtesy and respect, and for maintaining a safe working environment in your home.
You are responsible for fulfilling financial obligations in a timely manner and notifying us of any changes in payment status or insurance coverage.
You are responsible for providing advance notice of schedule changes or cancellations whenever possible, as outlined in your service agreement.
If you have concerns about your care or wish to file a complaint, please contact us immediately:
All complaints will be investigated promptly and resolved within a reasonable timeframe. You will not face discrimination or reprisal for filing a complaint.
Your privacy is important to us. We comply with the Health Insurance Portability and Accountability Act (HIPAA) to protect your personal health information.
View Full Privacy Policy & HIPAA Notice →